Doesn't fit or just not happy with it?
You can return or exchange any new, unused and unaltered item within 30 business days of receipt of your item.
If you are not 100% satisfied with your purchase, you can return your order for a full refund to store credit or full refund (100%) to your original payment method.
Products must be in new, un-used condition and include the original box and/or packaging with all tags included. Once your return is received and inspected by Burn Out Italy (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. For wire transfer or check payments, all refunds will be issued to store credit.
You are responsible for all shipping costs associated with getting your order back to our Italian warehouse.
See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; but will need to be returned to Burn Out Italy in Palermo, Italy.
If you are exchanging merchandise and would like the new items shipped out prior to us receiving the old items, it is not a problem. Your credit card will be authorized and charged for the cost of the new items. If the item(s) qualify for our Free Shipping offer, then no shipping charges will be applied. The new order will be processed immediately. Once we process the items you are returning, a refund will be issued back to your credit card or original method of payment. If you use your points that you have earned on an item, and then need to return the original item, the points which were earned from the original will be subtracted from your refund.
Sale / Closeout Items:
Shop with confidence! Our standard no-hassle return / exchange policy still applies!
Used / Damaged / Blemished Merchandise
Any merchandise which has been "taken out for a ride" is considered used. We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out on the bike. Any merchandise which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, etc) or otherwise is in a condition other than it was received cannot be returned.
Please make sure all original packaging, tags, etc., are included and intact. If you are missing tags, please contact us prior to return. Apparel items must be packed in their original garment bag (or equivalent plastic bag protection, in the worst case something as simple as a garbage bag would work). The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer. Items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Hard Parts, Tools, Tires
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable. Tools which have been removed from their packaging are non-returnable.
No returns or exchanges on:
Face shields which show signs of installation. Open box or installed electrical items (if an item is DOA, let us know and it will be handled under warranty). Fiberglass parts, including bodywork, undertails, and huggers. Used merchandise.
Domestic Returns (Orders shipped within Italy)
Customer is responsible for shipping items back to us with the carrier of their choice. All shipments must be made prepaid; packages shipped COD will be rejected.
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to Burn Out Italy upon delivery will be rejected. Defects: Each manufacturer has its own warranty policy. Burn Out Italy will assist customers with their warranty; however we do not provide any direct warranty on any item sold.
Step 1: Send us an e-mail at firstname.lastname@example.org
Step 2: Print our Authorization for return of goods
Step 3: Follow instructions on our Authorization for return of goods
Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Burn Out Italy is not responsible for packages lost during return shipment. You will receive a confirmation email from Burn Out Italy when your return is processed which will include the full details of the amounts credited. Returns should be shipped with insurance by the carrier of your choice to:
Burn Out Italy Attn: Returns
via saitta longhi, 96
90131 - Palermo
Vat number: IT05766940828
Burn Out Italy offers a 12 month warranty service. Most manufacturers offer an additional warranty period which covers against merchandise defects. Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Questions / Concerns
If anything is unclear or if you have a special circumstance, shoot us a message.