If you need to cancel an order (or a part of an order), send an email to firstname.lastname@example.org.
Please be sure to provide us with the order ID BurnOutItaly.com works extremely hard to fill orders in the shortest amount of time possible.
Orders may be cancelled with no restocking fee within one hour of being placed. After one hour, cancelled orders are subject to restocking fees of 20% of the merchandise value.
Why does BurnOutItaly.com charge restocking fees on cancelled orders? We return all cancelled products to the manufacturer and in doing so face two charges: the cost to return the item to the manufacturer and a restocking fee charged to us by the manufacturer. BurnOutItaly.com will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.
Most of the items we sell will ship quickly and be at your door fast. Items will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page.
When a product is marked "In Stock - Ships Within 24 Hours," These products will ship same or next day from one of our distribution centers The estimated delivery date is an estimate only and does not guarantee delivery by a specific date or time.
As this is an estimate only Burn Out Italy cannot refund shipping charges for shipments arriving past the estimated delivery date.
When your order is dispatched, you will receive an email confirmation with a tracking number.
Packages will require a signature.
To facilitate delivery, it is very important to provide an address where someone will be present from 9:00am to 6:00pm, Monday to Friday and provide a telephone number that can be used by our staff (for information regarding your order) or by the courier in the event he has trouble delivering your order.
Are you often away from home? .. during the purchasing process, you can change the delivery address. Take into consideration the opportunity to have your order delivered to your workplace or indicate the store or the office of a friend.
Even if it rarely happens, when a parcel is kept on hold due to an incorrect address or because the recipient was not present during delivery, storage costs will unfortunately be charged to you.
We also ask that you check the conditions of the package during delivery, and also pay attention to our personalized tape, which must be intact. If the package looks like it has been opened, damaged, or wet, you have to accept the package with “right to reserve”, also indicating the reason for the reserve (ex. open package). This is very important because it will allow us to dispute the damage with the shipping company, in order to request a refund.. If the package is not checked during delivery and it is not accepted with “right to reserve”, we will not be able to defend you and protect ourselves with regards to the shipping company.
Money back guarantee
It is difficult that you won’t like our products, but even if this occurs, don’t worry. Feel free to exercise your right to withdrawal. The right to withdrawal may be exercised within 30 business days from the date of delivery.
Many stores ask their customers for a registered letter to exercise their right to withdrawal. In our opinion, this is wrong, since they complicate the life of their customers in order to prevent them from exercising their right to withdrawal. With us, it’s much easier. To take advantage of our money-back guarantee, simply send us an e-mail or give us a call, and you won’t even need to give us any reason.
On our part, we’ll do our best to give you your refund, minus the shipping charges incurred, within 30 business days of receipt of the goods purchased. .. Of course, the items purchased must not be used, and the packaging must be intact.
Warranty and Defective Products
Our products are new. This means that you will be able to take advantage of a 12 month warranty, so relax and enjoy your purchase.
When you receive your order, it is very important that you keep your receipt / invoice that you will find in the adhesive document envelope found on the outside of the package.
Carefully preserve this document, which will be requested of you if you need assistance or need proof of the warranty period. Of course, so that we can make a repair or replacement under warranty, the items purchased must be used properly and with due diligence, that is, in compliance for how they are supposed to be used.
If you’ve gotten up to here, we hope we haven’t bored you. Of course we are not lawyers, but bikers who do a job they love.
These sales conditions have been written in good faith, hoping not to be in conflict with all the existing laws in Italy.